Cancellation Policy

Cancellation Policy

Last updated: February 2026

At KMD Spa by Car, your appointment time is reserved exclusively for you. This policy is in place to protect appointment availability and ensure fairness to all clients.

Notice Period

A minimum of 24 hours notice is required to cancel or reschedule an appointment.

This allows the appointment time to be offered to another client.

Late Cancellations

Appointments cancelled with less than 24 hours notice may be charged up to 100 percent of the treatment fee.

This applies to all booking methods, including online bookings and direct bookings.

Missed Appointments

Failure to attend your appointment without notice will result in the full treatment fee being charged.

Future bookings may require full payment in advance.

Late Arrival

If you arrive late, your treatment time may be reduced to avoid disruption to other clients.

The full treatment fee will still apply.

Deposits and Advance Payments

Deposits and advance payments are non refundable in the event of late cancellation or missed appointments.

Deposits may be transferred if sufficient notice is provided.

Mobile Appointments

For mobile treatments, cancellations without sufficient notice may include the full treatment fee and any applicable travel costs.

Please ensure adequate notice is given if you need to cancel or reschedule.

Illness or Emergencies

We understand that genuine emergencies and illness can occur. Please contact us as soon as possible if this happens, and we will do our best to accommodate you where appropriate.

Our Commitment to You

KMD Spa by Car is committed to providing reliable, professional service. If we ever need to cancel or reschedule your appointment, you will be offered an alternative appointment as soon as possible.

Contact

If you need to cancel or reschedule your appointment, please contact:

KMD Spa by Car

Telephone: 07812097214